RETURNS & EXCHANGES
We get it - sometimes something just doesn't work for you
We strive to improve everyday as per our core values but on the odd occasion, we can get it wrong as we're only human. We're here to put things right so please read the FAQs below and we'll aim to get it sorted.
In the case of any unwanted product, it must be returned within 14 days from when your One fourteen apparel order is delivered. This is also the case when purchased at any event.
The returned items must be returned via tracked delivery and should contain all tags and must be unworn, unused, unwashed and in the same condition you received them.
Please return items to:
One fourteen apparel
5 Shenley road,
Wigston,
Leicester
LE18 3QL
Any items aside from any 'SALE' items can be returned. Unfortunately, any SALE items are non-returnable. The returns parcel must contain the return label/invoice. Not adhering to this guideline will result in process delays and rejection.
One we have received your returned item and after close inspection, we're satisfied that it means the conditions it was originally sent out, we'll process a refund which can take 5 days to appear in your account, once released by your bank.
The short answer is yes, provided that the item in a different size is in stock. The quickest way of ensuring that you don't miss out of the item is to place a seperate new order for the correct sized item.
Once you return the previously sized item as per the returns policy, we'll refund you the amount of the item from the original order minus any postage and admin fees.
We're extremely sorry if you've received a faulty item from us. There's no need to return the item to us at this stage. It's our duty to ensure that it's an occurrence we don't want a repeat of and will do our best to look into what's caused the issue.
We'll require an email to enquiries@one-fourteen.com with full length photos of the item(s), our logo and label. All claims for orders arriving with damaged or wrong items must be made within 7 days of the delivery date.